(021) 5020-1009 CONTACT US

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We do not accept returns or exchanges unless the item you purchased :

Defect on Arrival

If you receive a defective item, And not because of misuse such as:

  • falling, entering water, scratching, error installation, the product has been dismantled, natural disasters, lightning strikes, changes in voltage, and so forth
  • We will not be liable if the damage occurs due to delivery process by third party expedition (if you are using third party expedition service).

Product Requirements That Have Specifications or Completeness are not Appropriate

  • The product specifications received differ from the specifications listed on the website
  • Completeness of the received product does not match the completeness information listed on the website.
  • The received product does not match the ordered, including the brand, type / series, quantity and size.
  • For certain products that are product specifications and completeness by agreement or agreement between us and the buyer prior to the transaction, the terms and conditions of return of the product will be based on the agreement or agreement that has been made.

Under Deadline for Claims and Receipt fo Products Returns

  • Free Shipping Promotion if buyers make online purchases on 3bk.biz website. Automatically be known when buyer checks out.
  • Free Shipping Offline purchases: If the buyer's location is not far from the Warehouse location of 3bk.biz and the purchased product does not exceed the original weight of 10kg by the volumetric / weight, and the spend is equal to or greater than Rp. 5,000,000, -

Claim and Return Process

  • If all goes in the above criteria accepted, Please contact us at 021-50201009 or email us with details of the product and the defect. You can send the item you consider defective to:

    PT. Tiga Berkarya Kreasi
    Ruko Central Greenville blok 2F-2G
    JL. Tanjung Duren Barat 1 (Ex. JL. Mangga 1)
    Jakarta Barat 11510
    Phone : 021-5689338

  • Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund, a replacement or reject as a result of the defect.
  • If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
  • If the request is denied We reserve the right to refuse the return of the product and will not proceed further. We are not responsible for any shipping costs incurred as a result of the return of the product, and we will only re-ship the product if we have received the shipping fee and all charges incurred for return shipping to you.
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